HOW CAN WE HELP?
TECHNICAL
Do you have a phone number I can contact?
We recommend taking a look around our Help Center to find answers to your questions/concerns. If you can’t find what you’re looking for or need help regarding your order, our Customer Care team will be more than happy to assist you! ....
Delayed order confirmation emails ?
Confirmation emails are typically received shortly after an order is placed. If you do not receive your confirmation email right away, however, don’t fret! Your confirmation email may experience a delay if your order was placed during a period of high order volume, such as an exciting new launch or promotion. If you have not received your confirmation email within 24 hours after your order is placed, please email our Customer Care team. ....
How can I unsubscribe from your emails/newsletters?
You can unsubscribe from our emails by scrolling down into a previous email we've sent you and select unsubscribe. This will remove you from our email list! If you change your mind later, you can still subscribe to our newsletters by signing up on our website or contacting our Customer Care Team! ....
I'm having trouble signing into my account.
If you received a message that says “Invalid login credentials”, this means your detail wasn’t recognized by our system. No worries! We can totally fix this! ....
WANT TO DELETE YOUR SDF ACCOUNT AND ALL ASSOCIATED DATA?
In order to protect your data, we need you to verify your email address before we can begin the deletion process. Please be warned if you follow the process below, all your data will be removed. This includes all your previous SDF orders on the website and SDF App if you’ve shopped with us previously and all your previous training activity on the SDF Training App if you’ve trained with us previously. ....